Operations Management

• Operations management foundations.
• Operations strategy and value-added activities.
• Ten strategic operations management decisions.

Introduction to Distribution and Logistics

• Distribution and logistics management.
• Supply and distribution channels.
• Logistics strategy, reverse logistics, and waste hierarchy.

Channel Network Design

• Channel network design activities.
• Channel configuration and dependency levels.
• Design options, factor-rating, and center-of-gravity methods.

Distribution Inventory Management

• Inventory in distribution channels.
• Replenishment ordering techniques.
• Safety stock, EOQ, and replenishment planning.

Distribution Requirements Planning

• Push and pull system functions.
• DRP grid, PAB, and net requirements.
• Bill of distribution and DRP planning process.

Warehouse Management

• Warehouse types and functions.
• Receiving, stocking, transaction management, picking, and shipping.
• Warehouse standards and performance measurement.

Packaging and Materials Handling

• Warehouse layout and capacity.
• Storage systems and materials handling equipment.
• Packaging, unitization, automation, and WMS.

Transportation Management

• Transportation principles and participants.
• Transportation modes and carrier types.
• 3PL, 4PL, outsourcing, and transportation challenges.

Transportation Operations

• Transportation risk and administration.
• Transportation cost, rates, and mode selection.
• Routing, documentation, scorecards, and TMS.