Cancellation & Refund Policy

Cancellation of Enrollment

Learners may cancel their enrollment in a course by submitting a cancellation request through their account dashboard or by contacting our support team.

Refund Eligibility

Refunds are subject to the following conditions:

Cancellation requests made within 7 days of purchase are eligible for a full refund, provided that no more than 10% of the course content has been accessed and no course completion certificate has been issued.
If more than 10% of the course has been viewed or downloaded, the course will not be eligible for a refund.
After the eligible refund period has expired, course purchases are non-refundable.

Live Classes & Cohort Programs

For instructor-led or cohort-based programs:

A full refund may be provided if the cancellation request is received before the program start date.
Once the program has started, refunds may be offered only in exceptional circumstances and at the company's sole discretion.
Any registration or administrative fees, if applicable, are non-refundable.

Subscription Plans

For subscription-based memberships:

You may cancel your subscription at any time.
Your subscription will remain active until the end of the current billing cycle.
No partial or prorated refunds will be issued for the unused portion of the subscription period.
To avoid the next billing cycle, cancellation must be completed before the renewal date.

Special Offers & Promotional Purchases

Courses purchased during promotional campaigns, discounted sales, bundle offers, gift purchases, or with coupon codes may have different refund terms. Unless otherwise stated, such purchases are non-refundable.

Payment Refund Timeline

Approved refunds will be processed to the original payment method within 7–10 business days. Processing times may vary depending on the payment provider or financial institution.

Course Access After Cancellation

Once a cancellation and refund have been approved, access to the course, downloadable resources, certificates, community features, and associated learning materials will be revoked.

Non-Refundable Items

The following are generally non-refundable:

Completed courses.
Issued certificates.
Downloadable digital resources that have already been accessed.
Administrative or processing fees, where applicable.
Third-party examination or certification fees.

Company Rights

The Company reserves the right to refuse refund requests that do not meet the eligibility criteria or where misuse, abuse, or fraudulent activity is suspected.

Contact Us

For cancellation or refund requests, please contact our customer support team through the official support portal or the email address provided on our website. Please include your order number, registered email address, and the reason for your request to help us process your request efficiently.