Build Professional Excellence in Office Administration
Build Professional Excellence in Office Administration
Build Professional Excellence in Office Administration
Course Overview
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Learners enrolled
COM
Certified Office Manager
The Certified Office Manager (COM) certification from ACI provides the knowledge and practical skills required to oversee office operations, coordinate administrative functions, and enhance organizational effectiveness in dynamic business environments.
What You Will Learn
participants will be able to:
- Advanced office management and administration practices.
- Leadership and team coordination skills.
- Professional business communication techniques.
- Customer service and stakeholder management.
- Productivity improvement and workplace efficiency strategies.
- Business etiquette and professional conduct.
- Event, travel, and office coordination.
- Negotiation and influencing skills.
- Confidentiality and information management.
- Administrative support for senior management.
The Certified Office Manager (COM) certification from ACI equips professionals with advanced office management, leadership, and organizational skills to effectively manage administrative operations and drive workplace productivity.
Who Should Enroll
The Certified Office Manager (COM) program is designed for administrative professionals, office managers, executive assistants, personal assistants, and coordinators seeking to strengthen their leadership, organizational, and office management capabilities to advance their careers in administrative management.
Skills You Will Build
- Office Management and Administration
- Leadership and Team Coordination
- Business Communication
- Stakeholder Relationship Management
- Customer Service Excellence
- Productivity and Performance Improvement
- Negotiation and Influencing Skills
- Event and Travel Coordination
- Confidentiality and Information Management
- Time Management and Prioritization
- Administrative Decision-Making
- Executive Support and Office Leadership
Target Competencies
- Office Management and Administration
- Front Office Operations
- Stakeholder Relationship Management
- Customer Relationship Management
- Leadership and Team Management
- Business Communication
- Productivity and Performance Management
- Executive and Senior Management Support
- Time Management and Prioritization
- Administrative Coordination
- Negotiation and Influencing Skills
Module 1 – The Role of the Office Manager
- Fundamentals of team management.
- Advanced verbal communication skills.
- Understanding and using body language.
- Building strong workplace relationships.
- Working effectively with senior management.
- Negotiation principles, planning, and tactics.
- Presenting ideas and influencing others.
Module 2 – Protocol and Business Etiquette
- Principles of business etiquette.
- Managing different personality types.
- Working across diverse cultures.
- Handling office politics professionally.
- Managing workplace gossip and conflicts.
Module 3 – Dealing with Visitors and Improving Customer Service
- Visitor management and reception practices.
- Meeting and greeting guests professionally.
- Supporting internal and external customers.
- Telephone communication and etiquette.
- Acting as an effective gatekeeper.
- Delivering exceptional customer service.
Module 4 – Boosting Productivity
- Understanding effectiveness versus efficiency.
- Identifying workplace inefficiencies.
- Streamlining office processes.
- Productivity improvement techniques.
- Best practices for workplace performance.
- Enhancing operational effectiveness.
Module 5 – Advanced Organizational Skills
- Event planning and coordination.
- Travel arrangements and management.
- Trade show coordination.
- Appointment scheduling.
- Interview arrangement and coordination.
- Office supply sourcing and management.
- Administrative support activities.
Module 6 – Confidentiality Guidelines
- Professional confidentiality responsibilities.
- Data protection and information security.
- Confidentiality best practices.
- Managing sensitive information.
- Handling challenging workplace situations.
- Maintaining ethical standards.
Module 7 – Going the Extra Mile
- Social media management fundamentals.
- Conducting background research.
- Presenting research findings effectively.
- Creating personal mission and goals.
- Self-motivation techniques.
- Delivering value-added administrative support.
- Continuous professional development.
Select a Batch Timeline
Please ensure you select both your preferred batch and time slot to confirm your enrollment.
*Select Batch
No Upcoming Batches
Course Bundle Fees
$0
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