Your Runway to a Global Aviation Career.
Your Runway to a Global Aviation Career.
Your Runway to a Global Aviation Career.
Course Overview
0
Learners enrolled
PGSA
Passenger Ground Service Agent
The IATA Passenger Ground Services training program is designed for Airline Passenger Service staff, Ground Handling Agents, Airport Operators, Civil Aviation Authorities and anyone wishing to pursue a career as a Passenger Service Agent.
What You Will Learn
By completing this program, you will:
- How airlines and airports operate in relation to the provision of passenger services.
- Passenger and baggage check-in and boarding procedures, including passengers with special needs.
- The regulatory requirements pertaining to passenger and baggage transport.
- How computer reservations and departure control systems operate.
- How to ensure safe and secure passenger and baggage transport.
- The requisites for delivering superior customer service.
- The latest trends and technological innovations in passenger services.
Who Should Enroll
- Passenger handling procedures
- Airport check-in and boarding coordination
- Customer service communication skills
- Baggage service awareness
- Airport operational coordination
- Aviation service professionalism
Skills You Will Build
- Passenger communication and assistance
- Airport check-in operations
- Boarding and gate coordination
- Customer service problem-solving
- Baggage handling awareness
- Professional airport service practices
Target Competencies
- Passenger handling procedures
- Airport check-in and boarding coordination
- Customer service communication skills
- Baggage service awareness
- Airport operational coordination
- Aviation service professionalism
Module 1 - Introduction to Airport & Airline Ground Operations
- The Airport as an Operational System
- Airline Ground Operational Requirements
- International Passenger & Baggage Carriage
- Regulatory Framework
Module 2 - Computer Reservations and Departure Control Systems Function
- The Computer Reservations System
- The Departure Control System
Module 3 - Check-In Procedures for Passengers and their Baggage
- Travel and Health Documentation
- Passenger Acceptance
- Baggage Acceptance
- Passenger Categories
- Arrival and Transfer Services
- Arrival and Transfer Services
Module 4 - Conditions of Carriage, Boarding Procedures and Close-Out Messaging
- Conditions of Contract for Carriage of Passengers and Baggage
- Passenger Boarding Procedures and Flight
- Close-Out Messaging
Module 5 - Dangerous Goods Regulations
- International DG Regulatory References
- Restrictions and Limitations
- Packaging, Marking and Labelling
- Dangerous Goods Emergency Procedures
Module 6 - Managing Passenger Interactions
- Importance of Customer Service to the Business
- Handling Passenger Interactions
Module 7 - Aviation Security Requirements for Passengers and Baggage
- The Need for Aviation Security
- ICAO International Conventions
- Passenger & Baggage Security Procedures
- Passenger and Baggage Reconciliation Procedures
- Bomb Threats and Responses to Them
Module 8
Select a Batch Timeline
Please ensure you select both your preferred batch and time slot to confirm your enrollment.
*Select Batch
No Upcoming Batches
Course Bundle Fees
$0
Certify Your Skills. Grow Your Career.
app download available on
